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Summary graphs

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

  • Call volumes by call type
  • Call volumes by half hour
  • Call volumes by charge band
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The information you see in each graph pertains only to the area to which the logged-in user has been granted access.

Call volume by call type​

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

call_volume_1

Each call type is colour-coded using a system-wide colour scheme, as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls
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The same call type colour coding system applies throughout TIM Plus.

Call volume by half hour​

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

call_volume_2

Each call type is colour-coded using a system-wide colour scheme as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Grey: Internal calls
  • Mauve: Internal non-connected calls
  • Red: Abandoned DDI (Direct Dialled In) calls
  • Pink: Tandem calls

Call volume by charge band​

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

call_volume_3

By default, the following colour scheme is used to identify calls to each geographical group:

  • Red: Personal/Mobile calls
  • Green: Local calls
  • Blue: National calls
  • Yellow: International calls
  • Purple: Other calls