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Mitel 3100

These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

Mitel 3100.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the steps below to configure your Mitel 3100 to output SMDR data via a serial connection:

  1. Using an RS-232 cable, connect the PC running TIM Plus to the serial port of the Mitel 3100.
  2. Launch the Mitel System Tool.
  3. Choose Voice from the selection menu.
  4. Click on the Management tab, select Call Logging.
  5. Click Change to set the following parameters:
  • Set the Cost per minute to 00. (This functionality is not supported in NA systems)
  • Set the Minimum call duration to be recorded option to 00:00:00.
  • Set the Type of calls option to All.
  • Set the Minimum page length to 1.
  • Enable call logging.
  1. Click Save and commit the changes.

Installing NetPBX​

The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configure TIM Plus​

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the steps below:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. mitel 3100
  4. In the Site Properties window, select Mitel 3100 from the PBX model drop-down list.
  5. In the Connection method field, select No connection required from the drop-down list.
  6. Click on the Save button to apply the settings.