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Mitel MiVoice Office / HX 250 (Mitel 5000-7000)

These instructions help you configure your Mitel MiVoice Office / Mitel HX / 250 / 5000-7000 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

Mitel 5000-7000.TDT
Mitel 5000-7000.TDS

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

By default, the Mitel 5000-7000 has its SMDR output disabled. Follow the steps below to enable it:

  1. Log in to the Mitel DB Studio software.
  2. Click and expand the System node.
  3. Click and expand the Cabinet node.
  4. Select the Sockets node.
  5. In the right-hand window, click on the SMDR parameter to set its enabled state to Yes. mitel_5000_7000_1
  6. Click and expand the System icon.
  7. Click and expand the Maintenance icon.
  8. Click on the SMDR icon.
  9. On the right-hand side you will have the SMDR fields that need to be configured, as shown below: mitel_5000_7000_2

Configure TIM Plus​

Follow the steps below to configure TIM Plus to connect to your Mitel MiVoice Office / Mitel HX / 250 / 5000-7000:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. mitel_5000_7000_3
  4. In the Site Properties window, select Mitel 5000-7000 from the PBX model drop-down list.
  5. In the Connection method field, select Actively connect to PBX from the drop-down list.
  6. In the Host field, enter the IP address of your Mitel 5000-7000.
  7. In the Port field, enter 4000.
  8. Leave the Username and Password fields blank.
  9. In the Connection script field, select Mitel 5000-7000 from the drop-down list.
  10. Click on the Save button to apply the settings.